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Community Support is available by phone 3AM-11PM at 1-800-656-1918 or via chat 5AM-9PM PDT.

This article will detail your Floodlight Cams functions as well as how to find and control it in the Ring App.

This is the control panel that first appears when you open your Ring App and select your Floodlight Cam.

If something goes wrong, the information and tools on this page will help you solve it.

Ring Community Support may ask you for this while troubleshooting.

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If you ever have to do anything complicated, like assign a static IP to your Floodlight Cam, or open a port in your firewall youll need the Mac Address for that.

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Your Floodlight Cam will Automatically update when new versions of the software are released.

Note that this tool will close your Ring app and open up your Web browser.

In the unlikely event of an operational failure on our end that negatively affects your Floodlight Cam, youll see notice of it here.

From here you can customize your motion detection preferences.

If you dont want to receive alerts for objects, or lights, drag the slider left to People Only.

Use this image to draw up to three custom areas where youd like to receive motion alerts and trigger the lights to go on.

This is useful for recurring events that you dont want to trigger the camera.

If they already have a Ring account, enter the email address of their Ring account, otherwise theyll receive an invitation at the email address you enter to create a new account.